How can I View Email Delivery Reports in Dedicated Server ?

Linux Dedicated Server have the options to view about the email delivery reports. Maximum it will show the last 2 days report. Using this option you can able to view the success, failure and mail queue  in the server.


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Procedure

Email Delivery Reports in Dedicated Server

To View Email Delivery Reports in your dedicated server via WHM, please follow the below steps,

1. Login to the Dedicated Server WHM as root user.

2. Go to the path,

Home » Email » Mail Delivery Reports

3. In this page under ” Report Inquiry ” choose the date for which you want to see the delivery reports and click ” Run Report ” to see all the delivery reports.

4. The main part in this option is, Report is retained for 2 days.

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Troubleshooting FAQs

Dedicated Server WHM Troubleshooting FAQs

Getting ” 451 Temporary local problem – please try later ” error while sending mail

Error:

451 Temporary local problem – please try later

Solution:

Please note that Mx record of the domain is pointing to our server so you have to choose the Email Routing as Local Mail Exchanger. But you have mentioned wrongly as Remote Mail Exchanger. Kindly follow the below procedure to change the Email Routing setting.

i)Login to your WHM
ii)Home »DNS Functions »Edit DNS Zone
iii)Choose the domain name and click on edit
iv)Choose Email Routing as Local Mail Exchanger

Getting error as ” Sending unsolicited email ” while sending Group Mails

Error: 

Sending unsolicited email

Solution: 

 

The issue is due to sending unsolicited email to an email id DDDDDDDDDDD which is not subscribed to your mailing list. Sending mails to unsubscribed email ids, will result in your ip getting blacklisted. Also your ip reputation lowers. We advise you to check your mail database and remove emails that are not subscribed to you. Also remove the emails in the above abuse log immediately and avoid sending to them again.

Getting ” 550 publickey_unavailable ” error while sending mail

Error: 

550 publickey_unavailable

Solution: 

The server checks SPF and DKIM keys for verifying whether a email received is spam or genuine. This is done at the spam assassin level. This means, when you receive an email, the server checks whether the SPF and DKIM of the sender is correct. In your case , the sender DKIM is not valid and hence the server is rejecting it. Please ask the remote mail server or the mail sender to fix this issue. This is not an issue from sending server side.

Gettting ” No Such User Here Error-Wrong Domain Name ” error while sending Mail

Error: 

No Such User Here Error-Wrong Domain Name

Solution: 

The above error will occur due to the below reasons.

1. The destination Email ID or domain name does not exist
2. The Email ID or Domain name might be misspelled
3. The destination Email ID Might be present in the localdomains.

We found that the destination domain name is misspelled/does not present and hence you are receiving the above error.

Please recheck with the destination domain name and proceed further.

Gettting ” No Such User Here Error-Wrong Email ID ” error while sending Mail

Error: 

No Such User Here Error-Wrong Email ID

Solution: 

The above error will occur due to the below reasons.

1. The destination Email ID or domain name does not exist
2. The Email ID or Domain name might be misspelled
3. The destination Email ID Might be present in the localdomains.

We found that the email ID to which you sent Email is not present and hence you are receiving the above error.

Please recheck with the destination domain and proceed further.

Getting” No Such User Here Error-Local Domains ” error while sending mail

error :

No Such User Here Error-Local Domains

Solution :

The above error will occur due to the below reasons.

1. The destination Email ID or domain name does not exist
2. The Email ID or Domain name might be misspelled
3. The destination Email ID Might be present in the localdomains.
4. The domain is present default in the local domains of our server , but the MX record is pointed to some other server. Due to this the mail servers will check with local domains only.

Remove the domain name from the localdomains and try to send mails.

Getting No such user here Error Bouce Back Message in mail

1. Check whether the Email ID is present
2. Check whether the domain is present
3. If the domain is present in our server and MX record is pointing to any other server, make sure that you are creating the Email ID in the server where the MX records are pointed
4. Aso select remote mail Exchanger in the DNS zone of our server by,

a. Login to the WHM
b. Click on Edit DNS Zone under DNS Function option.
c. Select the Domain name and click on Edit.
d. Choose Remote Mail Exchanger under Email Routing for option and check it.

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