Billing & Ordering
What are the
payment methods available with Silicon House
?
Silicon House accepts payments through wide
range of payment methods such as credit card
payments, account to account fund transfer,
pay pal. You can get complete payment
details at
www.siliconhouse.net/paymentoptions
Once I place my
order, how much time will it take to set up
my account ?
All our order processing begins instantly
once the account fee is released from our
side during normal working hours. If you pay
by credit card it will take 24 - 48 hours for
the first order to be executed as risk
checks will take minimum 24 hours. Subsequent
orders can be executed within normal order
execution time. If you pay thorough account
to account transfer / NEFT / Cash / Cheque,
order execution will be initiated only on
reflection of your account fee at our side.
Support
How do I get
support from Silicon House ?
Silicon House offers expert support in
multiple channels such as tickets, online
chat, videos, exhaustive knowledge base.
Tickets will be quickest way to get support.
Once a ticket is created, allow enough time
to resolve your issue completely. You can
track your ticket status via chat after
allowing enough time to resolve your issue.
Status of the tickets or support request can
availed via phone during normal working
hours.
What do the
customers say about Silicon House hosting
and support ?
Here are few of the reviews that we have
received from our customers;
"Becoming a Silicon House reseller is one of
the crucial decisions that I have made in my
life. I have built a web desiging company
from scratch and serve hundreds of customers
in my 10 years of association with Silicon
House." -
Mr.Sheriff, CEO, KASCO Software
"We develop ERP,CRM and ECOM applications
for our customers around the globe. Being a
reseller of Silicon House, we are able to
provide complete solution to our customers
and keep adding clients rather than worrying
about managing their hosting solutions." -
Mr.Arokiyaraja, RR
Solutions.
 "
I talk to my account manager about online
strategy, evolving technologies, scaling
up... everything except managing our server
infrastructure. Because, I don't have to.
That's Fully Managed Support by Silicon
House - Rapid Action Force " -
Mr.Abul Hassan,
Manager - IT, Zebronics
"In our business, uptime, reliability and
bandwidth are essential as we run mission
critical applications catering to global
users of large MNCs around–the–clock. For
more than six years, Silicon House has
served as an excellent partner by providing
a world-class IT infrastructure that we rely
on to support our customer base." -
Mr.Saravanan, CEO,
MouseBiz
 "
When we work on implementing cutting edge
technologies for our customers, my
development team has to work very closely
with server providers. The expertise that
Silicon House brings to the table about
server side issues is where they score ahead
of others. They are proactive and bring to
our notice server-side issues before they
are even noticed." -
Dr. P. Sekar Ph.D, CEO, AWATA Software
Systems
 "
When we run a business that grows by leaps
and bounds online, we need a partner who can
proactively plan, recommend and implement a
high performance solution that makes scaling
up seamless. Silicon House offers the most
practical and cost effective advise
leveraging their in-depth experience gained
over a decade. " -
Mr. Ganesh Kumar, Head - eBusiness Auctions,
Mahindra First Choice Wheels Ltd
 "Anytime
i have a server issue, i speak to them over
the phone. 5 to 10 minutes later they call
me back, to let me know that my problem has
been resolved. They make me feel like the
owner of Silicon House" -
Mr.Thekkiam
Narayanan Dhananjayan, Director, THEKKIAM
 "We
at CSIR Madras Complex, Chennai are very
much comfortable with Silicon House, in all
their services and support. Our association
is for more than a decade now, we appreciate
and thank their support in all our IT
related activities." -
Mr.P.Suresh, Library Officer and Head IT
Division, CSIR MADRAS COMPLEX
Read more reviews here >>
Windows Shared & Reseller Hosting
Hosting
Can I host flash
contents in my site ?
Yes, you can host flash files like .swf in
your website. But make sure that it is
optimized as flash files take more time to
download. If you wish to host .flv files,
please choose a media streaming account
rather than normal shared reseller account
as it will not support such a file format.
I want
administrator or root access for hosting my
website, which package should I choose ?
Administrator or root access is available in
cloud servers, dedicated servers. If your
website requires such an access to host it,
better choose such a package. Shared hosting
accounts will not have root or administrator
access.
I want to share
data with my clients or within my
organization. Can I use reseller hosting to
do that ?
No. Shared hosting or reseller hosting
accounts can be strictly used for websites
only. For data sharing, please purchase BIZ
Secure FTP accounts.
Mail
Is there a limit on
how many emails can be sent per hour ?
Yes, you can send 500 mails per hour.
Mailing should be strictly for business
purpose and cannot be used for bulk mailing
or spamming / unsolicited mailing. Please
click here to learn more about
our mailing
policy.
Database
What is your
database usage and limits policy ?
Running queries which takes longer than 15
seconds are prohibited.
Mysql databases can be managed using php my
admin available in the hosting control
panels. Remote accessing of MySql database
using local applications or programs is not
allowed.
MS Sql database can be managed using web
based control panel. Remote accessing of
Mssql database is allowed only for static ip
provided by the customer. Dynamic Ips cannot
be allowed access to remote MSSQL database.
The number of static ip allowed to access
remote sql is maximum 2. Remote sql access
is allowed only thro MSSQL studio and cannot
be used by another local application.
Accounts that are found to be abusing this
term will be suspended / terminated
immediately.
MSSQL access via programs is allowed only
for IPs within our network. Programs cannot
access databases outside our network.
To avoid MSSQL database abuse, creation of
sql database in windows based control panels
is disabled. You can create a ticket for
creating databases in your members area
which receives top priority and get it
created. You can also request to create
multiple databases at a time.
Database space is included along with the
hosting account space. But to make sure that
no single database monopolizes database
server resource, any single database cannot
be more than 100 Mb in space in shared /
reseller hosting accounts. A single website
can have only one database. Databases can be
created only for sites that are hosted with
us. Sites that have
databases which exceed such a limit will be
offered with higher level package where in
they can upgrade and keep using it. The
customer has to either upgrade the account
or cut down the usage in database.
Vouchers / Promotional Credits
How do I use Google
Adwords Credit ?
Select hosting packages come with Free
Google Adwords Credit. You can promote your
business in google using this adwords
credit.
Google Adwords credit vouchers have a
definite time period after which they expire
if not activated. You must activate your new
google adwords account within 7 days of
signup of your hosting account.
Terms:
1. Google adwords credit vouchers can be
applied only for new self-managed signup
accounts
2. Advertisers [ You ] will be charged for
ads that exceed the voucher amount. To
prevent charging you must suspend the ads
3. Google adwords activation / usage is
strictly according to the terms and
conditions of google
4. Promotional credit is non-transferable,
sold or used for other activities
5. Only one voucher for any number of
package purchased
6. There may or may not be an activation
charge by google
7. Offer may be revoked at any time without
prior notice
8. Advertisers must be from India
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More than
400,000
customers
trust
us
|
|
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-
Silicon
House
is
an
ISO
certified
organization
serving
400,000
customers
in
over
57
countries
since
1998.
-
Silicon
House
is
an ICANN
accredited
domain
registrar
and
.IN
registrar.
-
Verisign
ranks
Silicon
House
as
181 th
fastest
growing
domain registrar.
-
NIXI
ranks
Silicon
House
at
22 nd
among
registrars.
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Chat with Sales
INDIA (0) 9361777518
